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FAQ

◈ How long does a visit last?

The length of time you stay is up to you, but each ticketed session lasts 45 minutes. Arrive on time to get the full experience!

◈ What do I need to bring?

Your belief in magic. Your best friends, family, or co-workers. Comfy shoes. A camera or charged smartphone.

◈ Can children attend?

Yes, children are welcome. Family-friendly hours are until 8pm every day. Children must be monitored at all times and one adult must be present for every three children. Children 2 and under do not require a ticket.

◈ Will there be long lines?

No! Each invitation is timed and limited, so you're free to browse without fear of immense crowds.

◈ Is it wheelchair-friendly?

Yes! The event is wheelchair-friendly. There are no stairs inside the event, and the building is equipped with an elevator and ADA-compliant restrooms. Please contact us with any questions.

◈ Is it scary?

No! The Wandmaker's House is magical and mysterious, but there will be no scares of any kind. All the ghosts that live in the house are quite friendly.

◈ What is this? Is this an escape room?

This is a new type of event! It's a mix of explorable stories, scavenger hunts, interactive art galleries, and Instagrammable photo moments in a beautiful and intriguing environment.

◈ When should I arrive?

We suggest arriving 5 to 10 minutes before your start time. While we allow check-in on a rolling basis throughout the scheduled session, the end time is fixed. To get the most out of your experience, please arrive on time.

◈ Where can I park?

We do not have a dedicated parking lot. Throughout our neighborhood, there's both free and paid timed street parking. Please be aware of any time limits and fee requirements, and allow extra time for finding a spot.

◈ Can I get a refund?

Because there are limited tickets available, tickets are non-refundable after purchase.

◈ Can I buy tickets at the door?

There are only a limited number of tickets available so if a session is listed as sold out online, you will not be able to buy tickets at the door.

◈ Can I book a private event for my office party, family gathering, etc.?

We'd love to provide a little magic to your private party! Please email all the details of your request to hello@thewandmakershouse.com.